Box Office Battlefield

Patron Services Manager. That's my title, for all it's worth. But I'll have you know that I am a kick ass Patron Services Manager. Like whoa.

You may have realized this already for yourself but let it be known: People are idiots. And for some reason when people are idiots they like to come to us(which means me) and think that I'm duty bound to fix it.

Frequently I do fix it, I'm a good fixer, no one else here seem to be able to figure this stuff out. Although I will admit I like to let them know that I am doing them a very huge big special favor that I shouldn't actually do but just this once just for them I will. In my mind that's so that I'm not encouraging them on their path of idiocy.

Today I received a fun (aka infuriating) email from a woman. It was sent based on the pretense that she wanted to know how long the concert would last. However the majority of it was filled with this pity plea complaining about her personal situation in relation to our ticket exchange policy.

I crafted a spiffy responce to her. First I simply answered her question. And then I poured, seriously heaped, in apologies. Spinning it like there was nothing I could (yea I'm kinda a liar) do I expressed a heartfelt commiseration for her pain. In my devious mind I came up with the idea of proposing using her story as a motiviation for change and revision.

Ok, so actually I'm not so double faced as I'm putting forth there. I do want to change the policy, and it would allow her a way to do what she wanted even. The truth is that this morning my boss ticked me off by ignoring my ticket exchange policy and so I'd spent a good bit of the morning researching what other organizations do (I then lost all of my research when I accidentally closed the document....this morning kinda kicked my ass, I wanted to cry 3 times). And I do want to change our policy. But I want to charge people, bwahahaha. All's fair in love and war (I should write a book called Box Office Battlefield, how sweet would that be, *changes post title*).

I recieved a responce back from her to the tune of:

Thanks for the info. If my story can change things I'm glad. It was my fault after all. I will enjoy the concert.

One million points to me.